Privacy Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026

TutorHub respects the privacy and security of its users. This Privacy Policy explains how TutorHub collects, uses, stores, protects, and manages personal information provided by Students, Tutors, and other authorized users of the platform.

This Privacy Policy is intended to provide transparency regarding the processing of personal information in connection with TutorHub and is guided by applicable Philippine data privacy requirements, including the Data Privacy Act of 2012 (Republic Act No. 10173), where applicable.

1. Information We Collect

TutorHub may collect personal information that is necessary to provide account, tutoring, booking, payment, communication, verification, and administrative services.

Account Information

Full name
Email address
Contact number
Account role
Login and authentication information

Student Information

Student identification information
School or educational information
Grade or year level where applicable
Other information voluntarily provided for tutoring services

Tutor Information

Teaching information
Subject specialization
Teaching experience
Session rates
Availability schedule
Profile photo
Introduction video
Resume
Valid identification
Teaching credentials and supporting documents

Transaction and Booking Information

Booking details
Session schedules
Payment status
Payment reference information
Uploaded payment proof where required
Refund requests and related information

2. Information Collected Through System Use

TutorHub may also collect limited technical and activity information necessary for the operation and security of the platform.

Login and session activity
Account access records
Basic system activity logs
Notifications and system interactions
Information necessary to detect unauthorized activity

3. How We Use Personal Information

TutorHub processes personal information only for legitimate and relevant purposes related to the operation of the platform.

Creating and managing user accounts.
Verifying tutor applications and submitted credentials.
Processing tutoring bookings and schedules.
Facilitating communication between students and tutors.
Verifying applicable payment transactions.
Processing cancellation and refund requests.
Managing tutor ratings and reviews.
Sending booking, payment, account, and system notifications.
Calculating applicable tutor earnings and platform fees.
Maintaining platform security and preventing fraud or abuse.
Troubleshooting technical problems and improving system functionality.
Generating administrative and operational reports.

4. Tutor Verification Documents

Tutors may be required to submit identification documents, resumes, credentials, profile photos, introduction videos, and other information necessary for tutor verification.

These documents are collected for verification and legitimate platform administration purposes.

Tutor verification documents are intended for authorized verification and administrative purposes and should not be publicly displayed as part of a tutor's public profile unless specifically intended and authorized.

5. Payment Information and Proof of Payment

Where applicable, TutorHub may collect payment-related information and uploaded proof of payment to verify tutoring transactions.

TutorHub does not require users to provide their passwords, personal identification numbers (PINs), or authentication credentials for third-party payment accounts through the platform.

Users should avoid including unnecessary confidential information in uploaded payment screenshots or documents.

6. Information Visible to Other Users

Certain information may be displayed to other authorized TutorHub users when necessary to provide tutoring services.

This may include tutor profile information such as:

Name
Profile photo
Introduction
Subjects
Specialization
Teaching experience
Session rates
Availability
Ratings and reviews

Sensitive documents, passwords, payment proofs, and other confidential information are not intended to be publicly displayed through tutor profiles.

7. Data Sharing and Disclosure

TutorHub does not sell personal information to third parties.

Personal information may be disclosed or made accessible when reasonably necessary for legitimate platform operations, including:

Providing tutoring and booking services.
Processing transactions and related verification.
Providing technical and system support.
Maintaining platform security.
Investigating suspected fraud or abuse.
Complying with lawful requests or applicable legal obligations.

8. Third-Party Services

TutorHub may rely on third-party services to support certain platform functions, such as email delivery, online meetings, hosting, or other technical services.

Examples may include services such as Google Meet or Zoom for online tutoring sessions.

Third-party services operate independently and may have their own privacy policies, terms, and data processing practices. Users are encouraged to review the applicable policies of those services when using them.

9. Data Security

TutorHub implements reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Security measures may include:

Password hashing and secure authentication practices;
Role-based access restrictions;
Session and account security controls;
Input validation and security checks;
File upload validation;
Protection against unauthorized system access.

Security Notice: Although TutorHub takes reasonable measures to protect personal information, no internet-based system can guarantee absolute security.

10. Account Confidentiality

Users are responsible for protecting their passwords, authentication information, and account access.

Users should not share their passwords, OTPs, or other authentication credentials with other individuals.

If a user suspects unauthorized access to their account, they should immediately report the incident to TutorHub.

11. Cookies and Session Technologies

TutorHub may use cookies, browser storage, and session technologies necessary for authentication, security, navigation, and basic platform functionality.

These technologies may help maintain a user's authenticated session and support the proper operation of the platform.

12. Messages and Communications

TutorHub may process information contained in platform messages between students and tutors for purposes related to communication, service delivery, security, dispute handling, and platform operation.

Users should avoid sharing unnecessary sensitive personal information through messaging features.

13. Ratings and Reviews

Ratings and reviews submitted through TutorHub may be stored and displayed as part of the platform's tutoring and feedback system.

Users should ensure that reviews do not contain unnecessary sensitive personal information about themselves or another person.

14. Data Retention

TutorHub may retain personal information and related records for as long as reasonably necessary for legitimate operational, security, transaction, dispute resolution, and legal purposes.

When information is no longer reasonably necessary, TutorHub may delete, anonymize, or securely dispose of the information, subject to applicable legal and operational requirements.

15. User Privacy Rights

Subject to applicable Philippine laws and regulations, users may have rights regarding their personal information, including the right to:

Be informed about the processing of their personal information;
Request access to applicable personal information;
Request correction of inaccurate or outdated information;
Request deletion or blocking where applicable;
Object to certain processing where permitted by law;
Raise concerns regarding the handling of personal information.

16. Account Deactivation and Data Requests

Users may request account deactivation or reasonable changes to their personal information through the available TutorHub support or contact channels.

Some information may need to be retained when required for legitimate operational, security, transaction, dispute, or legal purposes.

17. Privacy of Minors

TutorHub recognizes that tutoring services may involve students who are minors.

Where required by applicable law or circumstances, appropriate parental or legal guardian involvement or consent may be required for the collection or processing of a minor's personal information.

TutorHub may implement additional safeguards when information involving minors requires enhanced protection.

18. Data Breach and Security Incidents

In the event of a security incident involving personal information, TutorHub will take reasonable steps to investigate, contain, and address the incident in accordance with applicable laws, regulations, and security procedures.

19. Changes to This Privacy Policy

TutorHub may update this Privacy Policy when necessary due to changes in platform features, data processing activities, security practices, or applicable laws and regulations.

Updated versions will indicate the applicable effective date. Users are encouraged to review this Privacy Policy periodically.

20. Contact and Privacy Concerns

Users may contact TutorHub through the platform's Contact page for questions, concerns, requests regarding personal information, account privacy, or suspected unauthorized use of personal data.

21. Philippine Data Privacy Framework

TutorHub recognizes the importance of protecting personal information under the Philippine data privacy framework, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its applicable rules and regulations.

This Privacy Policy is intended to explain the platform's general data processing practices and should not be interpreted as a waiver of any rights granted to individuals under applicable law.

TutorHub
A Web-Based Online Tutoring System